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Showcase your best productsFrequently asked questions
Great experiences. Clear answers.
Buying a treat for yourself or a gift for someone special? Here’s what to know about receiving your voucher, planning your visit and enjoying your experience.
How will I receive my voucher?
After payment, you’ll receive a link to your digital voucher via WhatsApp or email. Open it to see your voucher number, included services, expiry date and current status.
Can I buy a voucher as a gift?
Yes. Choose an experience and enter the recipient’s details when purchasing so the voucher is issued in their name. You can also buy a voucher for yourself.
What’s included in my experience?
Each voucher covers the experience and services listed on its product page and voucher. Before buying, check the venue, inclusions, booking requirements and any restrictions so you know what to expect.
Does buying a voucher reserve my date?
No. Buying a voucher does not automatically reserve a date. Check its booking instructions and arrange your visit with the venue if a reservation is required. Your booking is confirmed only once the venue confirms availability.
How do I redeem my voucher?
Follow any booking instructions before visiting. At the venue, open your voucher on your phone and show its QR code. The team will check the voucher and process your redemption. No printing needed.
How long is my voucher valid?
The expiry date is shown on your voucher. Check it before making plans, along with any booking requirements or restrictions that apply to your chosen experience.
What if I need help with my voucher?
Contact VibePass customer support if you have trouble receiving, opening or using your voucher. Have your order or voucher number ready so we can help you find the details.